What We Do
“I didn’t understand anything they asked me.”
“When I was discharged from hospital, I didn’t know where to go. I didn’t speak English and I walked all the way from the Royal Hospital in the rain because Icouldn’t find the taxi.”
HAPANI helped her register with a GP, access English classes, and apply for theright benefits — turning a moment of fear into thebeginning of independence.
“Someone painted ‘OUT’ on my door.”
After finally securing long-term housing, she found a racist threat on her front door. The police told her she had to flee immediately. She has spent nearly five years back in a hostel — but with HAPANI’s support, she now has hope of moving somewhere safe.
“I was given 28 days to leave, but nowhere to go.”
A woman newly granted refugee status came to HAPANI in tears after receiving her eviction letter. With no guarantor, no deposit, and no English, her options were non-existent. HAPANI supported her housing review, connected her with Housing Rights, and ensured she wasn’t left alone in crisis.
“My son is finally happy in school.”
A mother with limited English struggled to enrol her child, who was anxious after years in temporary accommodation. HAPANI supported enrolment,liaised with the school, and ensured the child received additional support. She said: “When he smiles now, I feel my heart relax.”
“I wanted to work, but the system was impossible to navigate.”
A young man from East Africa was unemployed for months because every form was online, every appointment required digital access, and every agency assumed English fluency. At the Drop-In, he received broadband access, application support and a referral to employment services — he’s now working full-time.
